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Frequently Asked Questions
This section offers answers to commonly asked questions regarding the use and benefits of the ViDerm products and treatments, our company, Website, affiliate programs and product ordering. If your question is not answered here, please email us at info@vidermskin.com. A customer care representative will be happy to assist you.
• Product Questions
Q: How will my results differ from the VIPeel and the ViDerm products?
The ViDerm product line and the VIPeel have both been developed in South Beach, Florida by the leading aesthetic physician, Abdala Kalil M.D. ViDerm's Total Skin Recovery Systems are used to obtain the same results you would get from the VIPeel, in about 30 days of diligent use. Many clients prefer to use the Total Skin Recovery System, as there is no downtime or discomfort and the cost for the VIPeel is approximately $500 per visit, whereas the Total Skin Recovery System is discounted to you at $249.00.
Q: How do I know what products are right for me?
A: We treat each of our clients based on their specific skin type and desired result. You may choose to read the descriptions of each product and system to see what is right for you, or our trained skin care professionals are happy to give you a FREE skin evaluation. Get your free skin evaluation now.
Q: Do I need to buy a whole system to get results?
A: No. Each ViDerm product has specific and result oriented benefits. We do not use any "filler" products (products that do not have a direct and stand-alone, documented benefit). Each ViDerm product, however, has been designed to work synergistically with others to yield the quickest, most dramatic results. Properly cleansing and toning, for example, will allow the active ingredients in the AXA Exfoliating Cream, One-Step-For-Men, Vitamin-C Serum and the Advanced Firming Lotion to penetrate through the layers of skin at a 20%-30% increase.
Q: Are the products gender and ethnic specific?
A: The ViDerm products have been formulated with all skin types, genders, and ethnicities considered. Some of our female clients use the One-Step-For-Men when they travel and many men use the Total Skin Recovery System. Depending on your skin type, level of sensitivity, and desired result, we can offer suggestions and tips as to what products will be best for you. Get your free skin evaluation now.
Q: Do I need a prescription to buy these products?
A: No. Until now, the ViDerm products have only been available through physician's offices, but are now available to you on-line without a prescription.
Q: What does “High- Performance" Ingredients mean?
A: High quality ingredients that actually do what they are suppose to do. ViDerm uses only the best ingredients, that have been nano-engineered ensuring maximum infusion into the skin's cells. ViDerm uses "high-performance" ingredients at potent concentrations that truly repair, plump, tighten and smooth the skin. For example, topical Vitamin-C serums that have a concentration of only 1%-2%, really do not make a difference on the skin. ViDerm's Vitamin-C Serum contains 20% vitamin C, which is the highest available without a prescription.
Q: My skin needs drastic hydration. What would you suggest?
ViDerm's Moisturizer provides drastic hydration to the top layers of your skin for immediate results. This product should be used as needed for dryness. The AHA Exfoliating Cream and the Advanced Firming Lotion work together to trick your skin's cells to retain more moisture on a regular basis using AMC (Advanced Moisture Complex and powerful antioxidants). The Revitalizing Eye Cream uses high-quality vitamins A, E, and K, to help the delicate eye skin retain moisture.
Q: How soon will I see results?
A: This will depend on what treatment system you use. Blemish Blast clients report clearer skin in just 14 days and perfect, blemish-free skin within 30 days. Clients using the Total Skin Recovery System as directed, notice fine lines smoothing out, skin tightness, softness and drastic hydration within 30 days of regular use. For hyper-pigmented skin, results vary between 45-60 days. Men who use the Total Skin Recovery System for Men report healthier and younger looking skin within 14 days of regular use and reduced razor-burn after only 3 days.
Q: Will results be long lasting?
A: The ViDerm formulations are so advanced that you will still see the benefits of your treatment if you discontinue use for a few days. The ViDerm ingredients actually penetrate the cells and continue to work long after you have applied them. Most other products on the marketplace today contain low-performing ingredients with molecules that are too large to penetrate deep into the skin, therefore only give the short-term illusion that they are working. ViDerm ingredients are laser focused on repairing damages cells that make us look older than we are. If you lived in a bubble after your ViDerm Treatment, your cells would stay plump and repaired. Because we are exposed to UV radiation, stress, and the environment, they are likely to break down again, so continued use is highly recommended. As we age, our skin cell turnover rate slows down, so the older you are, the more important continued use is.
Q: I have developed horizontal neck lines and vertical chest lines. What products would I use for this Décolletage Area?
A: Great question! All of the ViDerm products can be used on your neck, chest and the backs of your hands. After you have toned your face with a cotton ball, rub the remainder over your neck, then chest and then the backs of your hands. Follow each of the facial steps (except the Revitalizing Eye Cream) with a quick rub into these three areas. You will notice tightening, lifting, plumping and filling effects at the same time you notice these effects on your face. The AHA Exfoliating Cream, Vitamin C Serum, and Advanced Firming Lotion will reduce crepiness and increase the skins bounce and elasticity on the backs of your hands. Remember, the ingredients are very concentrated, so a little goes a long way.
Q: I have severe hyper pigmentation on my forehead, jaw line, chest and the backs of my hands. What do I do?
A: Get serious with the AHA Exfoliating Cream (containing powerful Alpha Hydroxy Acids) or the One-Step-For-Men Firming Cream (containing Retinol). Both products will penetrate deeply to correct sun, age and liver spots. Follow one of these products religiously with the Clear Skin Brightener to bleach and correct uneven skin tones. These products are all very active and may make your skin slightly more sensitive to the sun. We suggest using a Sun Protection of at least 30SPF at all times while using these lightening treatments. This treatment is also highly effective to treat melasma (pregnancy mask).
Q: What products should be avoided during pregnancy?
The One-Step-For-Men Firming Cream for Men is sometimes used by women. This product contains Retinol, which is a Retin-A derivative and should be avoided completely during pregnancy and nursing. *Did you know? Accutane is the oral version of Retin-A that is effectively used to treat severe acne. Any product in the Retinoid family (Accutane, Retin-A, Differin, Tazorac Cream, Retin-A micro and Retinol) should be avoided during pregnancy. The body wash and body lotion, which contain 12.5% Glycolic Acid and Retinol, should also be avoided. We suggest speaking with your Doctor about the continued use of the AHA Exfoliating Cream and the Clear Skin Brightener as well so you can make an informed decision.
Q: I need a system to clear up my acne, but I also want the anti-aging benefits. What would you suggest?
This is where ViDerm really stands out above the rest. The Blemish Blast Systems do both! Most acne treatments in the marketplace microscopically tear the skin, damage good cells and completely dehydrate the skin. ViDerm's Blemish Blast is the most effective acne treatment available and it also contains all the pertinent age-defying ingredients so you can have the best of both worlds!
Q: I only use "All-Natural" products. Do you have anything for me?
ViDerm uses high quality botanical extracts and essential oils, vitamins and minerals. We do however use other ingredients that have been scientifically engineered to really make a difference on the skin. We have blended the best of nature and science. Exclusively using "all-natural" ingredients, unfortunately will not reverse the signs of aging alone. If you have your heart set on only organic ingredients, ViDerm products are probably not right for you. Keep in mind "Natural products = Natural Aging". Using the right combination of nature and science is when miracles will happen.
Q: My boyfriend's age is starting to show and all he uses is Dial soap. What would you suggest for my "low-maintenance" man?
Three things. Go to his shower and swap out his dial soap with the Body Wash with 12.5% Glycolic Acid. He can use this on his body and face. We wouldn't suggest putting a girly-looking loofa in the shower, as it may turn him off. In the morning or when he goes out to play golf, have him put on the Sun Protection SPF with CLA and at night the One-Step-For-Men Firming Cream. Ask him to commit to using this for 3 weeks and his results alone will convince him and your job will be done.
Q: I get embarrassing acne on my back, chest and sometimes on the backs of my legs. What should I do?
Use the Body Wash with 12.5% Glycolic Acid and the Body Lotion with 12.5% Glycolic Acid and Retinol. These products will eliminate excess oil and bacteria from your skin and will gently remove the dead skin cells that clog your pores. Use a loofa or wash cloth in the shower to accelerate the exfoliation process. You will notice results in 2-3 weeks, depending if you shower once or twice per day. Your skin will also become tightened and will illuminate from these products.
Q: I want to order the Total Skin Recovery System, but I am on a tight budget. Are there any products that I can leave out?
The Total Skin Recovery System is valued at $320. We will offer this to you at a 20% discount for $249, making this system the best value. Each of the products are very concentrated, so they will last you a while. Our suggestion is to purchase the Total Skin Recovery System for your first order at $249 to jumpstart your skin correction and rejuvenation and follow up your subsequent orders with the On-The-Go System as a maintenance program. This system is valued at $200 and we will offer it to you for $159.
Q: Do you test the products on animals?
Absolutely Not. We never have and never will. Animal testing is cruel and lab results derived in this manner have little correlation between the results humans will have.
Q: Where do I go to get the VIPeel?
The VIPeel has to be administered under the supervision of a qualified physician. We are currently servicing areas in South Florida. If you live in South Florida and would like to set an appointment for a licensed esthetician to come out to your home or office, please email us at info@vidermskin.com. You will receive a discount on the VIPeel if you purchase a ViDerm treatment system at the time you book the appointment.
To learn more of the ViDerm Benefits, please view our Products and Systems.
Still not sure what products are right for you? Take a short skin quiz and receive your FREE Skin Evaluation instantly.
If you have any other specific product questions, please email your question to us at info@vidermskin.com
• Ordering
Q: How do I place an order?
You can place your order 24 hours a day from the convenience of your home or office at www.ViDermSkin.com. Placing orders by phone will be available soon.
Q: What form of payment can I use?
We accept Visa, MasterCard, American Express and PayPal
Q: Will my credit card information be stored after I place an order?
No. For your protection and security, we do not save your payment information.
Q: How do I get a discount on my order?
When you purchase any of the ViDerm Treatment Systems, you will automatically receive a 20% discount.
Q: When will I receive my order?
Most orders within the United States will arrive within 4-7 business days from the day you place your order.
Q: Will I receive any type of order confirmation?
Yes. Once your order has been processed, you will get an email confirmation to the email address that you provide us.
Q: What is the ViDerm return policy?
We value you as a customer and are committed to your satisfaction.
• Commission Programs (coming soon)
Earn Commissions Today:
1.-Online Affiliate Program
The ViDermSkin Affiliate Program allows selected web sites and newsletter providers to offer our products for sale earning 25% commission on every transaction.
Registration is free and takes only a few minutes (Join Now)
Our affiliate program offers you the tools, tips and instructions to maximize conversion and sales so you can increase your commissions.
For more information about this program, visit our Affiliate Instructions page.
(need to add “New Affiliate Registration” and “Affiliate Terms and Conditions” and Affiliate information and Instructions”)
2.-Local Distributor Program
The ViDermSkin Distribution Program allows selected sales personal to offer our products for sale earning up to 25% commission on every transaction.
Our Distribution Program offers you the tools, tips and instructions to maximize your sales so you can increase your commissions.
For more information about this program and how to become the distributor in your area, visit our Distributor Instructions page.
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